The Jacks Way

Getting the right machine is important, but so is where you buy it. If you look around, you'll find other suppliers offering similar looking machines at similar prices, sometimes even a bit cheaper. So why buy from Jacks?

Jacks is for real.

We've been here for over 60 years. If your home is post-war (WWII), we probably supplied the machines used by the builder and joiner. And the ones which made your furniture. We'll still be here when you need us. If you buy from a hole-in-the-wall company or a website with no address, who knows?

Jacks provides after sales service.

Our Service Dept is bigger than Sales. Customers big and small all over NZ depend on us to keep their machines running. Jacks isn't a sell and forget company.

Jacks warranty really does protect you.

Our warranty is the same whether your machine costs a million dollars or a thousand. It's on our website. Read the small print, and you'll find we give very full protection. Insist on a written warranty statement from the others. Then check to see what's excluded. You may get a surprise.

Jacks stock spare parts.

We don't have every single part, but at last count, there were over 5,000 different parts in stock, worth more than $2m. Ask to see them, if you like. Then ask the others.

At Jacks, we know what we're doing.

When you're buying a machine, you want to deal with competent people. Jacks is full of "machinery people" who never do anything else. Average service length is over 12 years.

Jacks has a reputation to lose.

The SMI models selected by Jacks are made in several Chinese factories. Our engineers go there and literally pull machines to pieces. Changes they order become part of a special model variant specific to Jacks. We pay more to get the build quality and specification level we require, because we have a 60 year old reputation to lose. So even if another machine looks the same, ask yourself the question: "Can I really be sure?" We don't think so.

At Jacks, we'll be competitive.

Bulk buying keeps us competitive, despite the extra cost of doing business "the Jacks way". Sometimes our price might be a little more, but we think you'll find it reasonable, because we add value in many ways the others can't.

The Jacks way...